"A ScarecrowEducation book."

Includes bibliographical references (p. 211-212) and index.

Aggression, a social epidemic -- The nature of aggression -- The arts of aggression management, being prepared -- The art of persuasion. Part 1. Understanding aggression's effects on communication -- The art of persuasion. Part 2. Pacing the aggressor--strategies -- The art of persuasion. Part 3. Pacing the aggressor--verbal persuasion -- The art of persuasion. Part 4. Pacing the aggressor--non-verbal persuasion -- The art of safe escape -- Managing to protect our kids in school -- How to prevent aggression in healthcare : there are more non-fatal attacks in healthcare and social services than any other industry! -- Public service, public violence. Part 1. "Going postal" is a myth, but-- -- Public service, public violence. Part 2. Can law enforcement prevent crime? -- Managing aggression in the retail food service industry -- Can a terrorist be identified before he takes his seat? -- Aggression versus productivity, what is the connection? -- Becoming part of the solution.